Communication and De-Escalation Communication can get Ugly. We’ve all been there. Sometimes it starts simple and takes a sudden turn. Sometimes it blindsides you out of nowhere at … [Read more...] about When Communication Gets Ugly
conflict
Communication Escape Hatches
When someone feels cornered, like they have no way out, they will often panic or attack. The way to build safety into a conversation, especially when there’s a power imbalance (perceived or real), is … [Read more...] about Communication Escape Hatches
Stop Yelling At Me!
When is yelling not yelling? “Stop Yelling at Me!” Have you ever uttered those words? Or ever had anyone say them to you? And the response (yours or theirs) is a surprised and … [Read more...] about Stop Yelling At Me!
Hackles Up! Body language and non-verbal cues
Someone asked me what the human equivalent was to raised hackles in the animal world. I know she was referring to the general idea that raised hackles are a warning or threat in the animal world…and I … [Read more...] about Hackles Up! Body language and non-verbal cues
Our Internal Predator Ambushing Our Conversation
As humans, we’ve spent years (millennia really) developing language and culture, even going so far as creating very specific words to cover very specific nuances that occur in our day to day lives. … [Read more...] about Our Internal Predator Ambushing Our Conversation
