When we think of apologies, we think of the phrase "I'm Sorry." And that's definitely a big piece, but it's not the only piece. So, what is an apology? The definition of Apology is a … [Read more...] about The Art of the Apology: How to Do It Well
apologies
Mistakes and The Importance of Owning Them
"Did I do that?" Mistakes… We all make them. Then why is it often so hard to own them? Maybe it’s because we grow up in a culture where mistakes are viewed as failure, and we learn in our … [Read more...] about Mistakes and The Importance of Owning Them
Sorry…Not Sorry: The Use and Abuse of “Sorry”
“Sorry”…. It walks the line between overused and not used enough. The dictionary definition of Sorry is: Feeling regret or penitence; used as an expression of apology. (adjective) So what is … [Read more...] about Sorry…Not Sorry: The Use and Abuse of “Sorry”
