Communication and De-Escalation Communication can get Ugly. We’ve all been there. Sometimes it starts simple and takes a sudden turn. Sometimes it blindsides you out of nowhere at … [Read more...] about When Communication Gets Ugly
Giving and Receiving Feedback
The Dreaded Feedback Giving and receiving feedback can be so uncomfortable that many people avoid everything about it - even the word 'feedback.' The reality is, when done well, feedback is a … [Read more...] about Giving and Receiving Feedback
How WHY Became a Bad Word
“Why” is a word that can be very useful but can also be very triggering. Let’s explore what led to “why” becoming a triggering word. In English class they often teach the 5W’s and H – a set of … [Read more...] about How WHY Became a Bad Word
Communication Escape Hatches
When someone feels cornered, like they have no way out, they will often panic or attack. The way to build safety into a conversation, especially when there’s a power imbalance (perceived or real), is … [Read more...] about Communication Escape Hatches
Stop Yelling At Me!
When is yelling not yelling? “Stop Yelling at Me!” Have you ever uttered those words? Or ever had anyone say them to you? And the response (yours or theirs) is a surprised and … [Read more...] about Stop Yelling At Me!
