Upsets… no one likes them, but they seem unavoidable. So, what causes upsets in the first place? Most often, upsets are caused by expectations not being met or having expectations thwarted for … [Read more...] about Expectations, Upsets, and Communication

When we think of apologies, we think of the phrase "I'm Sorry." And that's definitely a big piece, but it's not the only piece. So, what is an apology? The definition of Apology is a … [Read more...] about The Art of the Apology: How to Do It Well

"Did I do that?" Mistakes… We all make them. Then why is it often so hard to own them? Maybe it’s because we grow up in a culture where mistakes are viewed as failure, and we learn in our … [Read more...] about Mistakes and The Importance of Owning Them

Lying is bad. At least that’s what we are always told growing up. And then we find out our parents lied to us – all those magical characters central to our childhood that create fond memories and … [Read more...] about All the Lies We Tell

Finding common ground is a foundational piece of effective communication. Without it, it can be hard to move forward. This is especially true when speaking different languages, which I have had the … [Read more...] about Finding Common Ground – A Communication Foundation